<aside> 💡 Use this guide when you need to change your hours due to holidays, maintenance, private events, etc/

</aside>

⭐ Overview

Setting holiday hours ensures your online ordering reflects accurate availability for customers. You can you override your normal schedule for specific dates—perfect for closures or adjusted hours on holidays.

📝 Step-by-Step Instructions (Toast)

1. Log in to Toast Web.

   Navigate to the Takeout & delivery section in the left-hand menu.

2. Click on Online ordering hours.

3. Select + Add override to create a new schedule for a specific day.

   

4. Choose the holiday date

   Use the date picker to select the date you want to adjust (example: December 25).

5. Set your hours for that date:

   • Check Closed all day, or
   • Enter specific opening and closing times.

6. Click Add or Update to save your override.

   

7. (Optional) Add a description

   For example: “Christmas Day” or “New Year’s Eve Hours.”

8. Publish your changes

   This ensures the updated hours go live for customers.

📝 Step-by-Step Instructions (Square)

1. Log in to the Open Merchant Portal.
2. In the left-hand menu, click AI Assistant.
3. Type a message such as:
   • “Please close all locations on December 25th.”
   • “Please set my Walnut Creek store to close early at 4pm on 12/24 for the holidays.”
4. Review the confirmation response from the AI Assistant.