<aside> 💡 Use this guide when you or your team need help with ordering, loyalty, marketing, or account-related questions.

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⭐ Overview

Open offers multiple ways to get support depending on the urgency and type of request. For the fastest response, we recommend starting with our AI Assistant inside the Merchant Portal, followed by email or text support if needed.

Choose the option below that best fits your situation.

📝 How to Contact Open Support

1. AI Assistant (Fastest)

Access the AI Assistant directly in the Merchant Portal for quick answers and guided help.

Best for:

• How-to questions
• Feature explanations
• Troubleshooting common issues
• Step-by-step guidance

This is the fastest way to get support and is available anytime.

2. Email Support

📧 [email protected]

Best for:

• Detailed questions that may require follow-up