Use this guide to understand how to read your payout report in the Open Merchant Portal and what impacts your final payout amount.
⭐ Overview
Your payout report shows how order revenue moves from gross sales to your final payout. Along the way, you may see credits and debits that reflect discounts, fees, and services tied to fulfilling and processing orders during the payout period.
🧾 Payout Report Structure (High Level)
Your payout export is designed to show how funds move from customer payment to merchant payout over a specific payout period.
At a high level, the report flows like this:
Order activity is grouped into a payout period
Credits increase your payout total
Debits reduce your payout total
The result is your net payout amount deposited to your bank account
You can think of it as:
Total Credits − Total Debits = Net Payout
Each row in the export represents a financial movement that contributes to that final number.
📝 Common Credits in Your Payout Report
Credits are amounts added to your payout and represent funds owed to your restaurant. They typically include:
Order Revenue (Subtotal)
The pre-tax, pre-tip value of fulfilled customer orders.
This is the core revenue generated from sales.
Taxes
All sales tax collected from customers.
Taxes are passed through in full, Open does not remit taxes.
Tips
All customer tips collected during checkout.
Tips are passed through in full.
Gift Card Redemptions
When a customer redeems a gift card on an order, the redeemed amount appears as a credit.
This reflects gift card value being applied toward the purchase.
Adjustments
Manual credits applied to correct or reconcile prior payouts.
These will appear clearly labeled in the payout report.
If there are no adjustments, this line item will not appear.
📝 Common Debits in Your Payout Report
Debits are amounts deducted from gross sales before your payout is issued. They typically include:
Delivery Fee Subsidies
Any portion of delivery fees covered by the restaurant.
Common during free or discounted delivery promotions.
Promotional Discounts
Discounts applied through promotions such as:
Percent-off offers
Dollar-off promotions
Buy-one-get-one deals
The discounted amount appears as a debit.
Loyalty Discounts
Rewards redeemed by customers (points, cash back, or credits).
The value of redeemed rewards is reflected as a debit.
Credit Card Processing Fees
Standard processing fees for credit card transactions.
Deducted before funds are deposited.
Refunds
Any refunded orders during the payout period.
Refunds reduce the total payout and appear as debits.
If there are no refunds, this line item will not appear.
💡 Tips
Debits are expected and reflect real costs associated with orders.
Not every payout will include every debit type.
Reviewing debits is the fastest way to understand why a payout may be lower than gross sales.
For full detail, download the Payout Details Report from the Merchant Portal.
For more on how gift cards, credits, and loyalty work, reference this help doc: How credits, gift cards, and loyalty work in open