Open works like a conversation. Instead of clicking through settings menus, you tell the assistant what you want and it does it for you. Type it the way you'd say it — "refund the last order for Maria," "86 the lobster roll," "text my regulars a 15% off code this weekend" — and Open takes care of the rest.
Just ask
Most of what you'd do in a typical restaurant dashboard, you do by asking Open. For example:
Orders — find an order, refund or cancel it, change items, or reschedule a pickup time.
Customers — look someone up, see their history, or issue store credit.
Marketing — build and send an email, SMS, or push campaign, or set up a promo code.
Menu — 86 an item the moment you run out.
Money — check your payouts or export transactions for your bookkeeper.
You don't need to learn special commands. Ask in plain language, and if Open needs more detail, it'll ask you back.
Open confirms before anything sensitive
Anything that moves money or goes out to customers gets a confirmation step first. When you ask Open to refund an order, issue credit, create a gift card, or send a campaign, it shows you exactly what it's about to do and waits for you to confirm. Nothing happens until you click Confirm (or clearly say yes). If you change your mind, just don't confirm — and Open holds off.
See your data in panels
Some things you don't ask for, you just look at. Alongside the chat you'll find panels for your orders, customers, segments, gift cards, reviews, payouts, and reports. Open the one you need from the sidebar to browse and search, or ask the assistant to pull it up for you.
What you can do depends on your role
Open matches each person's access to their job. An owner can do everything; a shift lead might be able to issue refunds and 86 items but not change payout settings. If you ask Open to do something your role doesn't allow, it'll let you know — and an admin can adjust your team's access anytime.
Set up once, then you're running
Before your first orders, there's a one-time setup — connecting your POS, payouts, branding, and domains. You only do this once per location. See Set up your account & finish onboarding to work through your checklist.
Need a real person?
Open's assistant handles most things, but you can always reach Open's support team when you want to talk to a human. See Reach a human at Open.