Customer Support

New to Open? Learn how the platform works, then connect your POS, payments, and domain and go live.

Getting started

Open works like a conversation: ask the assistant to refund orders, send campaigns, 86 items, or issue credit, and it confirms before acting. Learn how to ask Open and where…

How Open works

Need to talk to a person? Here's how to reach Open's support team — ask the assistant to flag your request, or email support@getopen.com — plus what to include so…

Reach a human at Open

A quick overview of Open's assistant and how the platform works.

To start taking orders, work through your setup checklist — business info, your POS, payouts, branding, and your domain. Open tracks what's done and what's left, so just ask "what's…

Set up your account & finish onboarding

Connect your Toast account to Open, then make a few one-time configuration changes in Toast so orders, menus, and payments flow correctly.

Connect Toast POS to Open

Connect your Square account so your orders and menu sync into Open. Authorize Square access, choose which location to bring in, and import your menu — then repeat for each…

Connect Square POS to Open

Open pays you through Stripe. Connect your bank account by completing Stripe's setup — your business details and where to deposit sales. Stripe may review your info before payouts begin,…

Connect your bank to receive payouts

Connect your POS, payments, and domain, add branding, and go live.

Set up your restaurant

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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