Customer Support

New to Open? Learn how the platform works, then connect your POS, payments, and domain and go live.

Getting started

Open works like a conversation: ask the assistant to refund orders, send campaigns, 86 items, or issue credit, and it confirms before acting. Learn how to ask Open and where…

How Open works

A quick overview of Open's assistant and how the platform works.

Sign up for Open in minutes using your Google Business Profile. Here's how self sign-up works, what you need to qualify, and when to contact Open instead — like multi-location…

Creating an account on Open

Send marketing emails from your own brand. Verify a sending domain by adding the SPF, DKIM, DMARC, and tracking records Open gives you — Open verifies it for you. Here's…

Setting up email marketing

Connect your Toast account to Open, then make a few one-time configuration changes in Toast so orders, menus, and payments flow correctly.

Connect Toast POS to Open

Connect your Square account so your orders and menu sync into Open. Authorize Square access, choose which location to bring in, and import your menu — then repeat for each…

Connect Square POS to Open

Create an account, launch your website, online ordering, loyalty, gift card, email, sms, mobile app, and more.

Setting up your restaurant

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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