Connecting Toast brings your orders and menu into Open and keeps them in sync. Once it's linked, orders flow into Open and your menu stays up to date from Toast automatically. Here's how to set it up.
Connecting Toast to Open takes two parts: first you authorize the connection, then you make a few one-time setup changes in your Toast account so everything syncs correctly. Plan about 20–30 minutes, and do these steps for each location you're connecting.
Before you start
Two things about how Open works with Toast, so you set up the right way the first time:
Open connects to a single menu. If your Toast setup has separate menu objects for different categories, combine them into one unified menu for Open before you begin.
Modifiers have limits. Open supports up to two levels of option nesting, and doesn't support open (free-entry) pricing on modifiers.
Step 1: First, add Open in your Toast dashboard
Choose either method — both do the same thing:
Fastest: open your unique Open integration link and confirm — add Open in Toast.
Or, from Toast: go to your Toast Portal → Integrations → Browse and Purchase Integrations → search for Open → Add.
Step 2: Configure Toast for Open
Make these changes in Toast, then save and publish in Toast when you're done — nothing syncs until you publish.
Menu Access. On the menu you want Open to use, enable Online Ordering Partners under channel visibility. Then open Third-Party Ordering (flagged in blue above the visibility settings, or under Takeout & Delivery) and remove this menu from DoorDash, Uber Eats, and Grubhub — your Open menu should be separate from your marketplace menus. Toast guide: channel visibility →
Dining options (optional). Create two new dining options: Open App – Delivery and Open App – Takeout. These let Open route orders to the right fulfillment flow. If you already have dining options you'd like us to use, we can use existing ones. Dining options in Toast →
Payment method (optional). Create a payment method called Open App, so Open's orders are recorded correctly in your sales. If you already have payment methods you'd like us to use, we can use existing ones. Payment types in Toast →
Revenue center (optional). Create a revenue center called Open App, so you can report on Open orders separately. If you already have a revenue center you'd like us to use, we can use existing ones. Revenue centers in Toast →
Discounts. Create two item-level discounts, both of type Open $ off: Open App: Promo Discount and Open App: Loyalty Discount. These let Open apply promotions and loyalty rewards to orders. Discounts in Toast →
Step 3: Add the Toast Connector in the Open Merchant Portal
Now connect everything from the Open merchant portal:
In Open, click the + icon in the chat bar, then Data sources → Toast → Connect.
Select your store from the dropdown and click Continue.
Follow the connector's steps — Setup Instructions, Connect Restaurant, Configure Settings, and Sync Menus. This is where you'll authorize Toast (if you haven't already from Step 1) and confirm the dining options, payment method, and revenue center you set up.
Once you reach Sync Menus, Open pulls in your menu and you're connected.
If a step shows something's missing — like a dining option or payment method — go back to your Toast account, add it (see Step 2), publish, and return to the connector.
Optional: enable curbside pickup
If you offer curbside, also create a curbside dining option called Open App – Curbside in Step 2.
If you're setting up catering
Use catering-specific names everywhere above instead of the "Open App" names — for example Open Catering – Delivery / Takeout, payment method Open Catering, revenue center Open Catering, and discounts Open Catering: Promo / Loyalty Discount. This keeps your catering orders reported separately from regular online orders.
After you've published
Once you've connected and published your Toast changes, your menu will sync into Open. If something looks off — a missing item, the wrong price — see Your menu lives in your POS.