Use this guide to understand how menu updates and out-of-stock items are handled in the Open app and online ordering.
⭐ Overview
Menu data from your POS stays automatically in sync with Open, so customers always see the most up-to-date availability when ordering. As long as updates are made directly in Toast or Square, no additional action is required in Open.
📝 Menu Updates & Out-of-Stock Items
Toast and Square menu data sync automatically throughout the day.
Any published menu changes—including price updates, item availability, or items marked out of stock—will appear in the Open mobile app and web ordering in real time.
You do not need to make manual updates in Open.
Simply manage your menu and 86’d items directly in your POS, as you normally would.
💡 Tips
Always make sure menu changes are published in Toast or Square for them to sync correctly.
If an item is marked out of stock in the POS, customers will no longer be able to order it online or in the app.
If you created a separate “Open App” menu and used the “deep copy” function in Toast, real-time syncing of menu changes and out-of-stock items may not apply—especially if you're using a different menu for in-store POS orders. Please reach out to the Open team for assistance or review this Toast article for more details.