Use this guide to better understand the capabilities of monitoring orders through the Uber Direct portal.
⭐ Overview
Uber Direct provides a dedicated dashboard where owners and managers can view all delivery activity in one place. This includes live driver status, order progress, and delivery outcomes, making it easier to troubleshoot issues and stay on top of active deliveries.
You can access the Uber Direct Portal at any time using the link below.
📝 What You Can Do in the Uber Direct Portal
From the Uber Direct dashboard, you can:
View all delivery orders tied to your location(s)
Track drivers in real time, including:
En route to pickup
Picked up
Out for delivery
Completed or canceled
Find the drivers contact information
💡 Tips
Use the portal for delivery visibility and troubleshooting
For missing, delayed, or canceled deliveries that require follow-up, reach out to Open Support with the order ID for faster resolution.