Use this guide when you or your team need help with ordering, loyalty, marketing, or account-related questions.
⭐ Overview
Open offers multiple ways to get support depending on the urgency and type of request. For the fastest response, we recommend starting with our AI Assistant inside the Merchant Portal, followed by email or text support if needed.
Choose the option below that best fits your situation.
📝 How to Contact Open Support
1. AI Assistant (Fastest)
Access the AI Assistant directly in the Merchant Portal for quick answers and guided help.
Best for:
How-to questions
Feature explanations
Troubleshooting common issues
Step-by-step guidance
This is the fastest way to get support and is available anytime.
2. Email Support
Best for:
Detailed questions that may require follow-up
Our support team will respond as soon as possible during business hours.
3. Text Support
📱 1-855-642-2845
Best for:
On-the-go support during service
Please let us know which staff phone numbers should have access to text support so we can verify identity and process requests quickly.
💡 Tips
Use the AI Assistant first for the fastest resolution.
Include your restaurant name and location in emails or texts to speed things up.
For text support, messages must come from a verified staff phone number.