Use this guide when you need to send a digital gift card directly to a customer for comps, customer recovery, giveaways, or thank-you gestures.
⭐ Overview
Staff and managers can issue digital gift cards directly from the Open Merchant Portal. These gift cards are delivered instantly via email and can be redeemed in store, online, or in the app, just like purchased gift cards.
This is the recommended method for sending courtesy or promotional gift cards.
📝 Step-by-Step Instructions
Log in to the Merchant Portal.
Type in the assistant that you want to send a gift card or select Gift Cards from assistant shortcuts.
Click Create Gift Card.
Enter the following details:
Customer email address
Gift card amount
Optional note (e.g. reason for the gift or a thank-you message)
Ask to Send gift card.
💡 Tips
Use issued gift cards for:
Customer recovery or service issues
Promotions or giveaways
Thank-you gestures for loyal customers
Issued gift cards behave the same as purchased gift cards and can be redeemed:
In store
Online
In the mobile app
Always double-check the email address and amount before sending.
If a customer doesn’t receive their gift card, contact Open Support with the recipient email and amount.