Use this guide to understand how customers can purchase gift cards, whether they’re buying online / in the app or in store.
⭐ Overview
Gift cards can be purchased digitally or in person and are designed to work seamlessly across in-store, online, and in-app orders. Once activated, gift cards can be redeemed anywhere the restaurant accepts orders—no matter where they were purchased.
📝 Step-by-Step Instructions (Toast)
From the Order screen on your POS, scroll to the right of your menus until you find the Gift Cards button.
Select Sell Card
Enter the Amount you wish to add to the card and select Classic Gift Card (eGift Cards are no longer enabled from the POS)
Select Next.
Now, you have the option to either swipe, or key in the gift card number. The number and barcode can be found on the back of the gift card. Scanning will not work.
Select Done to add the gift card to the guest's check and proceed with completing the guest's order and payment.
📝 Step-by-Step Instructions (Online / In-App)
Open the menu in the top-right corner of the app home screen and select “Purchase gift card.”
Choose a gift card amount from preset values or enter a custom amount.
Enter the recipient’s information, including:
First name
Last name
Phone number
Email address
Optional message
Review the gift card details and confirm your payment method.
Tap Send.
The gift card is activated and delivered instantly to the recipient’s email address and phone number.
The purchaser will also receive an email confirmation of their gift card purchase.
💡 Tips
Gift cards purchased online, in-app, or in store can be redeemed:
In store
Online
In the mobile app
Digital gift cards are delivered instantly, making them ideal for last-minute gifts.
Existing gift cards from a prior system can be imported and used—no reissue is required.
Once activated, the gift card is ready for immediate use.